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Warranty Policy of Ewaygps For Retail shop

   Please review these policies carefully as they are the terms of sale that govern your purchases at ewaygps,Including ewaying.com,ebay(ID:Autopartscn,carpartcn,iphone-ipod-parts),Aliexpress (id:ICE)

   They set out your rights and obligations with respect to your purchases, including important limitations and exclusions.

  Your placement of an order at ewaygps constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order. If you have any questions about these polices, please feel free to visit our Contact Us page for customer service assistance.

 Note: When  you get goods, please keep all package box material and attachments. ( They are needed by the upgrade and maintain service)

The warranty period is two years from the date of product receipt, except for these accessories orders, which have twenty eight days’ warranty period.

(All cost during the warranty period are the responsibility of customers, the accessories need pay cost price, if they are wrongly used or damaged through transportation.)

 The 2 years warranty policy and future Free software upgrade of system policy are just applied to those customers who buy products at our store ewaying.com and those customers who never leave bad feedback on other sales platforms for example ebay, Aliexpress.

 

 

 A replacement item, if sent, does not restart, or in any way extend the warranty period.

1. Return Policy
If you aren’t satisfied with your purchase, you may be eligible for a return or refund. All returned and refund products must be without any damage, clear appearance, with all accessories, and with original tags and packaging.

Defective product(s) (subject to product receipt date)

Refund within 45 days, for those are sure defective products, we will give compensation of shipping cost for those EU areas customers.

What should I do if an item is defective?

1)In most of the case, items may be defective due to misuse or a lack of installation knowledge. We recommend our customers seek professional assistance before installation. We will not responsible for any default due to improper use or installation.
2) Our certified technicians will inspect and test all items before shipment. 99 percentage of our products can run normally without problems. How to prove and show our confidence?

What should I do if an item is defective?

1)In most of the case, items may be defective due to misuse or a lack of installation knowledge. We recommend our customers seek professional assistance before installation. We will not responsible for any default due to improper use or installation.
2) Our certified technicians will inspect and test all items before shipment. 99 percentage of our products can run normally without problems. How to prove and show our confidence?

Non-defective product(s)(subject to place order date, free full refund within 45 days)

Can I send the product back if I am unsatisfied with it?
If you are not satisfied with our product, report to us within 7 days of delivery date, and the internal package has not been detached, you can change it to another model. The balance will be paid by you or returned by us. And you should be responsible for the shipping fee of both sending back and forth additionally, which based on your own country's shipping rate. So, before you place your order, please refer to all of the details in our product introduction page.


Can I get a refund if I don’t want to keep the unit?
You can get a refund only in this case:
If the unit if tested to be factory defective and can neither be fixed or replaced, we will refund part of the item price to you accordingly, but the shipping fee is not included.
Kindly Note: For all the cases above, you should be responsible for the return cost.
Non-Returnable Items
Items that have been damaged by improper use or abuse, we provide paid for material cost maintain service.
Items NOT bought from official us.


How can I deal with transport damages package?
If you unfortunately receive a transport damaged item, please keep all the package materials and send photos of the broken item to us within 7 days.  The delivery companies do not accept damage claims reported after 7 days. We will assist you in recovering damages or losses  from the delivery company.  It will take about 14-28 days for the courier company to investigate the case, so please be patient.  We will keep you informed. Also, if your parcel is insured, we will send you the replacement once the delivery company confirms that it can be compensated. Thanks.
What can I do if I received a wrong item?
Please contact our service team once you received wrong item within 7 days or some items missed. We will help you to change or resend the missed items.
Please rest assured!

 


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