Returns and refund policy

To start a return, you can contact us at If your return is accepted, we’ll send you the details about how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All units have a 2-year warranty.

  1. EU regions, all units ( Carplay box, screen units ) return to Germany return place.
  2. All units ONLY return host box/screen , NOT include any accessories/cables. After we receive returned unit, will send new host box/screen from China ( not include any accessories/cables);
  3. For big order long term cooperation dealers, who can repair by themselves, and can dismantling unit to add up together return to our China factory. Contact us to negotiate about warranty policy. Ewaygps will be sure give best services.
  4. Non-EU regions, return to : Hong Kong or Shenzhen China

Warranty details same with EU regions

  1. New unit faulty

Within 15 days after install ( date count from consign time )

1) Return to us to replace new unit

2) Buy a new unit to replace, then return faulty one to get refund

Note: warranty date count from goods shipped

Return address:

Note: Products should be returned to our specified warehouse. We will not refund you if you send back to another location without permission.So please contact us before preparing to return or replace the product.

Stress: 301, 3th Floor, Ben ran fei yi Creative Industrial Park, Sha yi Community, Sha jing street, Bao’an District, Shenzhen, Guangdong, China

Tel:+86 15123475986


Please check the address with us again before returning the package.